How can I troubleshoot the issue of call details and call recording did not update in the Zendesk Ticket ?

Question

How can I troubleshoot the issue of call details and call recording did not update in the Zendesk Ticket?

Answer

There are several troubleshooting steps you can execute on your own to try to resolve performance issues. The guide below enumerates some of those steps and some tips prior to reaching out to Nautilus or Zendesk for further help.

If you want to troubleshoot the general performance issues at Zendesk such as slow loading speed, timeouts, or page refresh errors, you can refer to this Zendesk guide - How can I solve general performance issues in my Zendesk account?

If you are experiencing the call details and call recording did not update in the Zendesk Ticket, please save the Webphone Console log and send it over to Nautilus Support team. 

 

Please see below for the step by step guide on how to save the Webphone Console Log:

 

1. Right click on the Webphone/ Nautilus Talk, select 'Inspect'. 

 

 

2. On the console tab, right click and select 'Save As', and save it into your folder. 

 

 

3. Send the copy of Webphone/ Nautilus Talk Console Log over to Nautilus support team via email to support@nautilus-network.com. 

 

4. The support will contact you once they checked the log.