Natalie

This article encompasses all the fundamental Zendesk training topics designed for customers who are new to Zendesk onboarding.   Topic Reference Discuss support interface https://trainin...

Here's the list of Nautilus Voice Talent Recording Sample: Local Voice - Ren1 Local Voice - Mich1 American Voice - Jenell American Voice - Kris1 American Voice - Ash1   Here's the list of Nautil...

Question How can I troubleshoot the issue of call details and call recording did not update in the Zendesk Ticket?   Answer There are several troubleshooting steps you can execute on your own to tr...

Two-factor authentication works by adding an extra layer of security to your account — an additional login step — to prevent someone from logging in even if they have access to your password. When ...

Introduction Welcome to Nautilus Talk! This is our premier calling experience integrated directly onto Zendesk Support. This connects a voice channel into Zendesk’s Omnichannel solution, allowing a...

This is the quick user guide for basic phone operation. You can download this quick guide via this LINK.  For detailed information please consult the DP752 / DP730 / DP722 User Manual available at:...

This is the quick user guide for basic phone operation. You can download this quick guide via this LINK.  For detailed information please consult the GXP2130/2140/2160/2135/2170 User Manual availab...

ZoiPer is a software phone (softphone), that lets you make chat, voice, video calls etc. To use ZoiPer you would need: - a computer or a smartphone; - an internet connection; - a VoIP (Voice over I...

GSWave is a free softphone app that aims to bolster remote working and replace cell phone services. GSWave allows you to make and receive calls on your business or residential SIP accounts on any A...

Our Nautilus Call Reporting is a unique and powerful feature that tallies every call that comes in and out of your company. It lets you know everything from the amount of time your agents spend on ...