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There may be instances when the Android version of the Certis Phone App resets due to unexpected provisioning, updates, or changes to the operating software. These can cause the application to stop...

Welcome to our user guide on how to install Microsoft Teams on Zendesk. By integrating Microsoft Teams with Zendesk, you streamline customer support operations by enabling quick ticket actions with...

Introduction  Welcome to our user guide for our IVR Hit Summary Report. This customized report provides organizations insights into the number of self-help selections callers make via the IVR. This...

Introduction  This article provides users with a step-by-step guide on how to add their credit card details for future payments.    How to add new credit card details 1. Log in to the Nautilus Rep...

Introduction At Nautilus, we take every precaution to ensure that our users and their data are always secure. This is why we employ single sign on (SSO) as an additional step, which also helps avoi...

Introduction Call forwarding is another common but often overlooked feature of cloud telephony, with benefits that are more than meets the eye. Aside from the obvious notion of forwarding a call to...

Introduction:  Welcome to a quick walkthrough of some of the advanced features that Nautilus can configure into your IP phone. These features include Call Pickup, Extension Monitoring, and Speed Di...

Welcome to our quick installation guide for NautilusDesk, our very own softphone application available on both OS and Windows platforms.  This version is for our Mac OS users, and is designed to wa...

Welcome to our quick installation guide for NautilusDesk, our very own softphone available on both OS and Windows platforms. This version is for our Windows 10 and 11 users, and is designed to walk...

Introduction Welcome to the Nautilus Web Phone with Call Tagging Module version 2! This article is written to help agents navigate the new built-in features on the Web Phone that was launched in Q4...