Welcome to Nautilus
At Nautilus, we believe that the quality of our Support is what sets us apart. As a telephone service experience firm, we understand that having a reliable and efficient support system is just as essential as having stable solutions.
Three Levels of Support
To maximize effectivity and efficiency, Nautilus engineers employs a three-tiered support system.
Level 1 support takes the first call while our CRM ticketing system designates the ticket to all agents in the support team.
Level 2 and Level 3 engineers provide tech support. Using Asterisk Digium, they establish an adequate resolution time for each case. On-site and remote maintenance is required for this solution.
Nautilus Service Request Options
In order to do fault reporting, service requests, or change requests, users can contact Nautilus Support via the following options:
- Submit ticket via Nautilus Portal - https://pdi-nautilussip.zendesk.com/hc/en-us/requests/new
- Send email to Nautilus Support at firstname.lastname@example.org
- Call Nautilus Hotline at +65 68173199 (for immediate response and urgent support only). The user will still be required to raise a ticket via email or portal after our team attends to the support.
- Report via Nautilus Support WhatsApp Group chat. In the case of an urgent issue, kindly make a WhatsApp call to the support team as necessary.
Monday to Friday, 9am to 6pm excluding Singapore Public holidays.
For urgent support, our team is available 24 hours. For after office hour urgent support, please either call our hotline and select ‘After Office hours’ Support option or WhatsApp call the dedicated support team as necessary.