Nautilus suggested Zendesk Training Topics for Beginners – Nautilus Network Solutions Pte Ltd

This article encompasses all the fundamental Zendesk training topics designed for customers who are new to Zendesk onboarding.

Topic	Reference
Discuss support interface	https://training.zendesk.com/configure-your-foundational-email-support-for-agent-efficiency/1106933
Discuss ticket status and properties	https://training.zendesk.com/configure-your-foundational-email-support-for-agent-efficiency/1106935 and https://training.zendesk.com/configure-your-foundational-email-support-for-agent-efficiency/1106937
Define and assign agent permissions (Team or Professional)	https://training.zendesk.com/configure-your-foundational-email-support-for-agent-efficiency/1106946
Define and assign agent permissions (Enterprise)	https://training.zendesk.com/configure-your-foundational-email-support-for-agent-efficiency/1106950
Setting up Groups	https://training.zendesk.com/path/foundational-support/automate-your-customer-service-and-manage-end-users-in-foundational-email-support/1107011
Discuss Ticket Fields
Discuss Ticket Forms	https://training.zendesk.com/path/foundational-support/automate-your-customer-service-and-manage-end-users-in-foundational-email-support/1106997
Discuss Views	https://training.zendesk.com/path/foundational-support/automate-your-customer-service-and-manage-end-users-in-foundational-email-support/1107000
Use Views and Groups together	https://training.zendesk.com/path/foundational-support/automate-your-customer-service-and-manage-end-users-in-foundational-email-support/1107017
Use and create a macro	https://training.zendesk.com/path/foundational-support/automate-your-customer-service-and-manage-end-users-in-foundational-email-support/1107005
Use Groups and Macros Together	https://training.zendesk.com/path/foundational-support/automate-your-customer-service-and-manage-end-users-in-foundational-email-support/1107018
Automating Ticket workflow
How triggers work	https://training.zendesk.com/path/foundational-support/on-demand-automate-your-customer-service-ticketing-workflows/1052232 and the succeeding trainings
How automations work	https://training.zendesk.com/path/foundational-support/on-demand-automate-your-customer-service-ticketing-workflows/1053117 and the succeeding trainings
Takeaways	https://training.zendesk.com/path/foundational-support/on-demand-automate-your-customer-service-ticketing-workflows/1052104
Managing Customers
How Organizations Work	https://training.zendesk.com/path/foundational-support/on-demand-manage-your-customers-more-efficiently/1074533
How to create organizations	https://training.zendesk.com/path/foundational-support/on-demand-manage-your-customers-more-efficiently/1074534
What is an SLA	https://training.zendesk.com/path/foundational-support/on-demand-manage-your-customers-more-efficiently/1074554
SLA Targets Explained	https://training.zendesk.com/path/foundational-support/on-demand-manage-your-customers-more-efficiently/1074555
Schedules	https://training.zendesk.com/path/foundational-support/on-demand-manage-your-customers-more-efficiently/1074559
Using Schedules in Triggers and Automations	https://training.zendesk.com/path/foundational-support/on-demand-manage-your-customers-more-efficiently/1074560
Configure Access in Zendesk	https://training.zendesk.com/path/foundational-support/on-demand-manage-your-customers-more-efficiently/1074564
Require Registration	https://training.zendesk.com/path/foundational-support/on-demand-manage-your-customers-more-efficiently/1074567
Add End-users and Bulk import	https://training.zendesk.com/path/foundational-support/on-demand-manage-your-customers-more-efficiently/1074569

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