Welcome to our user guide on how to install Microsoft Teams on Zendesk. By integrating Microsoft Teams with Zendesk, you streamline customer support operations by enabling quick ticket actions within the same platform. 

How to Install MS Teams on Zendesk

1. Log in to Microsoft Teams as an Administrator. Once logged in, go to the Apps tab at the bottom.

2. From there, look up and install Zendesk. 

3. After installing, open Zendesk and choose a Channel to open it under. 

4. Once installed, go to your Chat Main tab and select Sign In 

5. Enter your company subdomain. 

6. Wait for the sign in confirmation message. 

7. Once signed in, make sure to allow permissions.  

8. Head back to the Chat main tab and select Zendesk. You can configure the tickets viewable from MS Teams by selecting them from a drop-down menu like below. 

9. You can now easily work on customer tickets within the safety of Microsoft Teams.   

If you have any questions or clarifications, please feel free to reach out to us via email at support@nautilus-network.com