IP Phone Features: How to use Call Pick Up, Extension Status Monitoring, and Speed Dial Features

Introduction: 

Welcome to a quick walkthrough of some of the advanced features that Nautilus can configure into your IP phone. These features include Call Pickup, Extension Monitoring, and Speed Dial. Take note that these have to be pre configured before delivery. 

Table of Contents

1. Extension Monitoring and Call Pickup

2. Speed Dial

3. Voicemail

Extension Monitoring and Call Pickup

To ensure no call goes unanswered, every team member can have visibility on the phone status of their different extensions straight from their IP Phone. They are given context on which phones are ringing at any time, and they can press the button assigned to each extension to answer and take over a call. 

This is perfect for offices or busy clinics; when a user is away from their desk, other users can see whether a call is coming based on the colors assigned below: 

Users can simply press the assigned extension button to pick up the call on their colleague’s behalf; this helps alleviate missed calls and enhances the customer experience!

Video Guide:
Extension Monitoring and Call Pickup

Speed Dial

To instantly get in touch with other users in your organization, put them on speed dial. To directly call an extension, press the button assigned to that specific extension. 

In this instance, let’s look at the image below. 

To call extension 2001 (Counter 1) from extension 2002 (Counter 2), press the first button on the right side of the extension 2002 phone. These buttons and their assignments can be configured remotely upon request. Moreover, these features are available on all Grandstream IP phone models. 

Video Guide:
Speed Dial Sample

Voicemail

Receive customer messages even while you’re away by enabling voicemail on your office phones. Much like the other features on this article, this has to be preconfigured by the Nautilus team. 

How to check your voicemail

1. On your IP phone, press the mail button with the mail icon on it

2. Follow the voice prompt's instructions and provide your voicemail number. The system will prompt you to then key in your voicemail password; do so by keying it on the number pad like shown below. 

Video Guides:
How to check your voicemail
How to check another extension's voicemail

Have any questions or clarifications about how to use these features? Feel free to reach out!