A voicemail is an optional feature for those who need it but it can become important when it's centralized to one call destination. In the realm of Freepbx, voicemail is set on an extension with any extension type ( preferably PJSip extension) then you an set them in a call destination and have it's message retrieved from phone or voicmail to email.
To enable voicemail, go to the extension, select the voicemail tab
On the voicemail tab, set voicemail to enable and set a phone key password.
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