If your call details or recordings aren't showing up in Zendesk tickets, follow these steps before reaching out to support. There are several troubleshooting steps you can execute on your own to try to resolve performance issues.
Step 1: Save the Webphone Console Log
If your call details and call recordings aren't updating on the Zendesk Ticket, please save the Webphone Console log and send it over to Nautilus Support team. Here's how to do it:
- Right click on the Nautilus Talk Webphone and select 'Inspect'.
- On the console tab, right click and select 'Save As', and save it into your folder.
Step 2: Send the Log to Support
Email the saved log file to support@nautilus-network.com. The support team will analyze it and get back to you as soon as possible.
Additional Troubleshooting Steps
- Ensure you're using the latest version of Google Chrome
- Check that microphone and sound permissions are enabled
- Clear your browser's cache and cookies
- Reload the page (Ctrl+F5) to see updates.
If you want to troubleshoot the general performance issues at Zendesk such as slow loading speed, timeouts, or page refresh errors, you can refer to this Zendesk guide - How can I solve general performance issues in my Zendesk account?
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