User Guide: How to update Zendesk ticket default brand, group, and ticket form ID triggered by Nautilus Talk

Introduction

Welcome to Nautilus Talk! Make this solution your own by personalizing Nautilus Talk to reflect your brand better, and to work exactly how you want it. 

Here's how you update the default Zendesk ticket brand, group, and ticket form ID triggered by Nautilus Talk: 

1. Log in to the Reporting Portal, then go to the Administration tab -> Zendesk settings

2. To change for Queue: select which queue you want to update the default IDs for. Click the edit button next to the queue and update the information, then hit ‘Save’ as shown in the image below:

3. To change for Voicemail: select which voicemail box you want to update the default IDs for. Click the edit button next to the voicemail and update the information, then hit ‘Save’ as shown below:

4. To change for DID: select which DID number you want to update the default IDs for. Click the edit button next to the DID and update the information, then hit ‘Save’ as shown below:

If you need more help configuring Nautilus Talk, feel free to shoot us an email at support@nautilus-network.com or send us a message on WhatsApp.