Certis Phone Mobile App (IOS)

1. Introduction

2. Initial Setup

3. Making and Answering Calls

4. Audio Call Interface

5. Transferring Calls

6. Multi-party conferencing

7. Checking Voicemail

8. Troubleshooting Steps

Introduction

This is a guide for IOS users on how to install the Certis Phone mobile application. 

Initial Setup

1. Download the latest version of Certis Phone on the App store.
2. After the app has been installed, launch the Certis Phone App.

3. Once the app is launched, click at 'Settings' icon. Then press the “+” icon to add an extension.

4. User need to update the following fields:

   Username: {Extension number}

   Password: {Extension password}

   Subdomain: {Hosting domain name}

Account registration screen

5. After logging in with the correct extension credentials, the signal icon will change to Green colour -. If the signal icon displayed as Red colour.

Once the account status will show “Registered” The apps is ready to make or receive calls. 

**Please note that the Certis Phone apps will remain open in the background. Users can also launch a different application simultaneously. 

Making and Answering Calls

1. Tap on the keypad button at the bottom of the screen to open the dial screen.

Dialling a Number Directly

1. Access the dial screen;
2. Enter the phone number on the keypad;
3. Tap on to dial out with SIP account; or select "New Contact" to add the number as a  contact quickly.

Receiving an Incoming call

1. For Incoming calls, press the Blue button to accept   and the Red button to reject a call.

Incoming calls screen

Audio Call Interface

Transferring Calls

1. While on a call, tap on the dial pad and tap on and choose . Key in the Extension number or phone number that user want to transfer to, and press .

. .

Multi-party conferencing

1. While on a call, press the “ +” button, on the dial pad type in the ext and press , followed by to engage in multi-conferencing.

     .

Checking Voicemail

1. From the Dial pad type *97 and to access your voicemail.

2. Tap on the dial pad icon , then key in the voicemail ID and password.

Troubleshooting Issues

1. If user experiencing any issue with the app, please kill the app from the background and relaunching it. 
2. Whenever a user has issues making calls, check the antenna/signal status. If it shows Green, that means the connection is stable and calls can be made. If it shows as Red , please check your internet connection. 

If you have any questions, feel free to drop us an email at support@network-nautilus.com or connect us via live chat here.