Certis Mobile App (Android)

1. Introduction

2. Initial Setup

3. In-App Permissions

4. Making and Answering Calls

5. Audio Call Interface

6. Transferring Calls

7. Multi-party conferencing

8. Checking Voicemail

9. Troubleshooting Steps

Introduction

This is a guide for Android users on how to install the Certis Phone mobile application. 

Initial Setup

1. Download the latest version of Certis Phone on the Google Play store.

2. After the app has been installed, launch the Certis Phone App.

   

3. Once the app is launched, press the “+” icon to add an extension.

4. Remember to update the following fields:

   Username: {Extension number}

   Password: {Extension password}

   Subdomain: {Hosting domain name}

Account registration screen

5. After logging in with the correct extension credentials, the signal icon will change to Green colour -. If the signal icon displayed as Red colour, please check the credentials again. 

Once the account status shows “Registered”, the app is ready for receiving and making outbound calls

**Please note that the Certis Phone apps will remain open in the background. Users can also launch a different application simultaneously. 

In-App Permissions

After installing the Certis Phone application, there are a few things you have to manually configure. This is to ensure the best user experience on the app. The steps are highlighted below. 

1. Go to your phone Settings and head to Battery Optimisation. Click on the Certis Phone and select "Not Allowed" from the drop-down button. The way Android's Battery Optimisation feature works is that it puts applications to sleep when they are not in use; this disables calls from being pushed to the Certis Phone. 

Otherwise, you can also choose to ignore Battery Optimisation during initial boot-up of the Certis Phone. When this pop-up window comes up, choose "Allow."

2. Allow access to photos, media, and other files on your device. 

3. Allow Certis Phone to record audio. 

4. Alternatively, you can go to your phone Settings to check the permissions you have allowed. Find the Certis Phone, and click on App Permissions to find the page below. 

Making and Answering Calls

1. Tap on the keypad button at the top of the screen to open the dial screen.

AppDial pad

Dialling a Number Directly

1. Access the dial screen;
2. Enter the phone number on the keypad;
3. Tap on the  to dial out with SIP account; or select "New Contact" to add the number as a  contact quickly.

Receiving an Incoming call

1. For Incoming calls, press the Green button to accept and the Red button to reject a call.

Incoming calls screen

Audio Call Interface

Transferring Calls

1. While on a call, tap on the dial pad and tap on  and key in the Extension number or phone number that user want to transfer to, and tap on the green button to initiate it.

    

Multi-party conferencing

1. While on a call, press the conference button and put the extension number in dial pad, followed by the call button to engage in multi conferencing.

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Checking Voicemail

1. From the Dial pad type *97 and hit call to access your voicemail.

2. Tap on the dial pad icon, then key in the voicemail ID and password.

Troubleshooting Issues

1. If user experiencing any issue with the app, please kill the app from the background and relaunching it.
2. Whenever a user has issues making calls, check the antenna/signal status. If it shows Green, that means the connection is stable and calls can be made. If it shows as Red , please check your internet connection. 

If you have any questions, feel free to drop us an email at support@network-nautilus.com or connect us via live chat here.